Rayhan Rashed

Undergrad Student, Computer Science
Bangladesh University of Engineering and Technology


06/2021 - I presented our paper at ACM COMPASS 2021! Check that out!

05/2021 - Our paper on electronics repair during COVID19 is accepted at ACM COMPASS 2021!

03/2021 - First Job! Accepted a lecturership in the Computer Science department at Brac University

02/2021 - Done with my Bachelors.

12/2020 - Year ends with good news! Two papers accepted at ACM CSCW 2021! One with my undergrad supervisor Dr. Alim, the other with my mentor Professor Ishtiaque.

10/2020 - Attending both UIST2020 & CSCW2020 as a Student Volunteer! First ever conference attending! Super excited!

Reading Now

System Model of Dakter Bari. System Model of Dakter Bari.

Alternating between these two books now. Next in line: The Age of Surveillance Capitalism by Shoshana Zuboff

Will be applying for PhD positions starting in Fall22!

I’m a fourth year undergrad in Computer Science at Bangladesh University of Engineering & Technology advised by A.B.M. Alim Al Islam. I am also a research associate to Syed Ishtiaque Ahmed at University of Toronto. In my research I employ my designing, prototyping, and coding skills to iteratively design and build effective technology for communities at margins. I also employ my training on mixed method to understand the (often unintended) ways end-users contextually interact with technological interventions and second-hand/broken devices.

  1. My broader interest encompassing civic technology & Internet, ICTD, social computing, and psychology
  2. Five years experience working for an environmental organisation and knowledge of Sustainability, and
  3. My research training

intersect at the academic work I do. I love working with people. I have surveyed more than 2000 people, interviewed more than 120 people, and conducted quantitative and qualitative analyses of survey, interview, and technology usage data.

PS: My first name pronunciation is more like “Roy-han

Want a brief sample of my work? Check out this recent talk I gave about how pandemic is shaping up the informal electronics repair work.

Selected Publications

Pandemic, Repair, and Resilience: Coping with Technology Breakdown during COVID-19 in Bangladesh
Rayhan Rashed, Mohammad Rashidujjaman Rifat, Syed Ishtiaque Ahmed.

Dakter Bari: Introducing Intermediary to Ensure Healthcare Services to Extremely Impoverished People
Rayhan Rashed*, Md Aminur Rahman*, Sharmin Akther Purabi, Noshin Ulfat, Sriram Chellappan, ABM Alim Al Islam
* Equal contribution

Exploring the Tensions between the Owners and the Drivers of Uber Cars in Urban Bangladesh
SM Taiabul Haque, Rayhan Rashed, Mehrab Bin Morshed, Md Main Uddin Rony, Naeemul Hassan, Syed Ishtiaque Ahmed

Research Highlights

I have several ongoing threads of research, focusing on local and contextual appropriation of technological systems and tracking down the after-use phase of technology in third world countries.

Contextualized Technology, Internet & Underserved Communities

Dakter Bari: Healthcare, Marginalized Community & Infomediaries

NOTE: I am really proud of this work and the impact it created!

Bangladesh (a low-income country) has a significant number of people dependent on alms for daily survival. These extremely impoverished people are deprived of even basic healthcare. Their extreme levels of poverty, coupled with low literacy skills, and complete lack of access to technology means that they are unaware of existing low-cost/free healthcare services–arranged by local hospitals, NGOs, charity organizations. In this paper, we ask: How can we extend the existing healthcare systems to this marginalized community?

System Model of Dakter Bari.

With critical insights from our field study, we design, iteratively develop, deploy, and user-test such a solution called Dakter Bari in the field. The usage of the system for more than six months registering nearly 500 service requests demonstrates its efficacy in bridging the gap we identified in our study. Paper:CSCW 2021


Exploring the Tensions between the Owners and the Drivers of Uber Cars in Urban Bangladesh

Most scholarly discussions around ridesharing applications center on the experiences of the drivers and the riders (passengers), and thus the role of the owners of the cars, if they are different from the drivers, remain understudied. However, in many countries in the Global South, the car owners are often different from the car drivers, and the tensions between them often shape the experience with these ridesharing apps in those countries. In this paper we dig deeper into this issue based on our interview-based study in Dhaka, Bangladesh. We identify the contract models that facilitate the partnership between prospective Uber drivers without a car and car owners seeking to rent their cars for Uber, describe the tensions between these two parties, provide a nuanced cultural portrayal of their negotiation mechanisms, and highlight the reasons for which the driver or the owner leaves Uber. Our analysis reveals how the local adoption of technology based sharing economy amplifies existing inequalities and disrupts the prevailing social dynamics. Paper:CSCW 2021


Understanding Internet Usage in Rural Bangladesh: Effect of Seasonal Migration and Overseas Employment
Manuscript in preparation in collaboration with ICT Division, Government of Bangladesh

In this project, we have collected internet usage data in rural areas from a large countrywide survey. With data collected from more than 8000 participants, we are working on analyzing how overseas employment–one of the biggest earning sources in rural families in Bangladesh– and migration are shaping up the internet usage pattern, expectation, and strategies to minimize the costs.


Electronic Waste, Repair & Sustainability

Pandemic, Repair, and Resilience: Coping with Technology Breakdown during COVID-19 in Bangladesh

COVID-19 disrupted the existing ecosystem of technology repair and recycle in Bangladesh as visiting repair workshops became difficult and most repairers and e-waste workers had to temporarily close their businesses. Consequently, users were left with very few choices for fixing or recycling their devices. Based on our interviews with 30 repair and e-waste workers and 21 users of electronic devices we capture various aspects of this disruption and the corresponding coping mechanisms.

This paper reports how the repair and e-waste worker communities adopted various changes to their work, provided remote services, and yet faced a decline in their business. On the other hand, end-users learned to fix their devices, collaborated with each other, and negotiated with partially broken devices to address this challenge. Paper:COMPASS 2021


When and Why End-Users Chooses between Discarding and Attempting Self Repair?
Manuscript in preparation in collaboration with Shion Guha and Syed Ishtiaque Ahmed

Forked from: Danaƫ Metaxa